Concierge service
A direct conversation with the atelier — not a support queue. Bespoke commissions, gifting guidance, care questions, and provenance inquiries are handled personally. The minimum lead time for a bespoke piece is eight weeks; please factor that into your timeline.
Seller and data controller: Ecowool, registered business name No. 759148 (Companies Registration Office, Ireland). SIXBYY is a separate operator and acts as EcoWool’s data processor for the concierge platform under an Article 28 data processing agreement (DPA).
11 Loughstown Holiday Village, Drumcree, Co. Westmeath, N91 A032, Ireland
Catalogue — orders and payments are currently unavailable.
The AI concierge is currently off until its privacy safeguards and release checks are complete. When available, it requires optional-technology consent and a separate Start AI action. SIXBYY is a separate operator and acts as EcoWool’s data processor for the concierge platform under an Article 28 data processing agreement (DPA). Model providers include OpenAI in the United States. Transfers require binding SCCs under Commission Decision (EU) 2021/914 and supplementary measures, including masking, encryption and restricted access.
Concierge correspondence is retained for 30 days after the last message. At expiry, messages, replies, session/history records, transcript archives and searchable copies, and related follow-up contacts, summaries and excerpts must be deleted. Provider copies and backups must follow a verified schedule consistent with this rule before activation. Any legally required exception is limited to the specific record and period.
Do not share health information or other sensitive details. Health-related fragments must be masked before model disclosure or storage and must not be stored; activation awaits verification. For access, correction, deletion, restriction, portability or objection where applicable, or withdrawal of consent, contact privacy@ecowool.ie; Cookie settings also allows withdrawal. The usual response period is one month. You may complain to the Irish Data Protection Commission. Full details are in Concierge privacy, linked in the footer.